Cookie Policy

Effective Date: May 25, 2018

1. General information

1.1. This policy applies to the website (A)(the “Site”) and the Herogami On-Demand Service on the Site (B)(“Service”) ((A) and (B) collectively known as “Herogami”) and provides information about how and when cookies and their associated data are used. This Privacy Policy includes additional details about the collection and use of information at Herogami.

2. Definition of Terms

2.2. “Cookies” are small text files sent by websites to your computer or mobile device that enable services and website features to function properly. Cookies are unique to your Herogami account and to your browser. Session-based cookies only last while your browser is open, and are automatically deleted when you close the browser. Persistent cookies last until you or your browser delete them or until they expire.

2.3. “Third Party” means any company or organization engaged by Herogami to operate and the Site, the Service and providing services for analyzing usage of Herogami and improving the overall user experience.

3. The use of Cookies by Herogami

3.1. Herogami uses cookies and similar technologies, such as single-pixel GIFs and web beacons as detailed in the Privacy Policy. With regard to Cookies, Herogami uses both session-based and persistent cookies. Herogami sets and accesses its own cookies on the domains operated by Herogami to provide the Service (collectively, the “Sites”). Additionally, for some websites and Services, we use third party cookies, such as Google Analytics.

3.2. Some cookies are associated with your account information so that your browser can remember if you are logged into Herogami. Other cookies are not tied to your account, but are unique and allow us to carry out analytics, customization and to better understand the users’ needs and to optimize this service and experience.

3.4. Cookies can be used to recognize you when you visit one of our a websites or use our Services, to remember your preferences, and to give you a personalized experience that’s consistent with your preferred settings. Cookies also make your interactions faster and more secure. Please check the list of cookies types below to learn more.

4. Types of cookies used by Herogami and purpose

4.1. Herogami uses the following types of cookies, the scope and functionality of which are explained below:

Transient cookies are automatically deleted when you close your browser. This includes in particular session cookies. Session cookies are deleted when you log out or close your browser.

Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can delete cookies at any time in the settings of your browser.

4.2. Herogami places its own cookies (“First Party Cookies”) and also allow some third parties providing their services to us as sub-processors to place cookies (“Third Party Cookies”). First Party Cookies help Herogami allow the Service to manage your on-line session. Herogami do not explicitly or implicitly use First Party Cookie to track user behavior on the Site or Service.

4.3. Third-party cookies are placed on your devices by various tools we are using on our website. The following third parties use cookies via our services:

Google Analytics service provided by Google, Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (see below: “Google Analytics”)

Hotjar Ltd, Level 2, St Julian’s Business Centre, 3 Elia Zammit Street, St Julian’s STJ 1000, Malta

4.4. First Party Cookies and Third Party Cookies are used for the following purposes:

Authentication: If you're signed in to our Services, cookies help us to identify you and display the correct information.

Security: We use cookies to enable and support our security features.

Preferences, features and services: Cookies can tell us which language you prefer and what your communications preferences are. They can help you fill out forms on websites more easily. They also provide you with features, insights, and customized content.

Marketing: We may use cookies to help us deliver marketing campaigns and track their performance (e.g., a user visiting our Solutions Center and then purchasing the service). Similarly, our partners may use cookies to provide us with information about your interactions with their services, but use of those third-party cookies would be subject to the service provider’s policies.

Performance, Analytics and Research: Cookies help us learn how well our Sites and Services perform. We may also use cookies to understand, improve, and analyze the usage of products, features, and services, including the creation of logs and records when you access our websites and Services from different devices.

5. First Party Cookies installed by Herogami

5.1. The following First Party Cookies are installed on your device when you navigate the Site or access and use the Service:

displayCookieConsent: tracks acceptance of the Cookie Policy when the user closes the Cookie Notice popup in any of the public pages of the Site

_session_id: identifies the Herogami user session and is required for correctly identifying the user account and allow operating the Service.

user_id: records the “remember me” option the user has selected in the login page that grants access to the Service without the need to enter username and password at subsequent accesses.

6. Third Party Cookies installed by Herogami

6.1. The following Third Party Cookies are installed on your device when you navigate the Site or access and use the Service (Third Parties may modify the number and type of cookies installed to provide their respective services, please visit the cookie policy issued by respective Third Parties):

_ga: Google Analytics cookie.

_gat: Google Analytics tracking cookie.

_gid: Google Analytics tracking cookie.

_hjIncludedInSample: Hotjar cookie

_hjMinimizedPolls: Hotjar cookie

7. Informed Consent on the use of Cookies

7.1. By using the Site and Service you consent to the use of cookies in accordance with this Cookie Policy. In particular, you accept the use of Performance or Analytics Cookies for the purposes described in this Cookie Policy and Privacy Policy. If you do not consent to the use of these cookies you are required to disable them from your browser so that cookies from this website cannot be placed on your device.

8. Contacting Venticento on this Cookie Policy

8.1. We respect your right to know which Cookies and installed and used by Herogami and we feel it is important for you to know how we handle Cookies for providing our on-demand business productivity software Herogami (“Herogami”). Feel free to contact us if you have any enquiry on this Cookie Policy or our practices with regard to the use of Cookies at